At Tandem Global Solutions, we apprehend the inimitable requirements of each industry and the importance of tailored and holistic approach that improve logistics efficiency. And with our local and global partners, we apply local market knowledge for the best supply chain solutions, no matter how complex.

  • Energy, Oil & Gas
  • Chemicals
  • Healthcare
  • Automotive
  • Manufacturing
  • Technology & Electronics

Customer Retention In a competitive environment, customer service is an important means of differentiation from competitors and of customer loyalty. Setting the components of customer service and quantifying the level of service are means of keeping the Tandem Global Solutions competitive advantage It is therefore, Tandem Global Solutions established a set of service level criteria which are significant for its customers. Identifying customer service needs is a threestage process:

- The identification of the key components of customer service
- The establishment of the relative importance for customers of those service components
- The identification of the customer segments according to the service preferences



Full-service transportation and logistics provider offering Air Freight, Truckload, Intermodal, Project Management, and Specialized Services.